UKDRS SLA & Governance Dashboard
Last refreshed: 2026-03-30 10:23 UTC |
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Operations
SLA & Governance
SLA attainment by priority
P1 - Critical (Blocker)
Attainment
94.7%
Target
99%
Resolve within
4h resolve
Window
24x7
P2 - High
Attainment
97.8%
Target
99%
Resolve within
8h resolve
Window
24x7
P3 - Medium
Attainment
99.4%
Target
95%
Resolve within
22h resolve
Window
Business hours
P4 - Low
Attainment
100.0%
Target
90%
Resolve within
72h resolve
Window
Business hours
MTTR by priority (hours)
P1 MTTR
1.3h
Average resolution time
P2 MTTR
4.5h
Average resolution time
P3 MTTR
5.3h
Average resolution time
P4 MTTR
4.0h
Average resolution time
Governance summary
Current state
1
Open incidents
6
Pending changes
6
Open problems
4
Open service requests
215
Resolved (7 days)
31
Total open items
SLA overview
98.6%
Overall SLA attainment
243
Total incidents (90d)
242
Resolved incidents
SLA targets: P1 99% | P2 99% | P3 95% | P4 90%
Pending changes
Change requests in progress
UKDRS-164
Normal Change: Deploy real-time barcode deduplication servic
Awaiting CAB approval
UKDRS-100
Normal Change: Database schema upgrade for Reconciliation En
Awaiting CAB approval
UKDRS-113
Service Transition: Market Data Feed API v3 — migration from
Planning
UKDRS-101
Emergency Change: Hotfix for deposit interest calculation ro
Implementing
UKDRS-102
Release v2.4 — Return-Point Processing System quarterly rele
Implementing
UKDRS-99
Standard Change: SSL certificate rotation for DRS Consumer P
Planning
Open problems
UKDRS-93
Intermittent reconciliation mismatches on special character
Open
UKDRS-92
Recurring Return-Point Processing timeouts during morning pe
Open
UKDRS-233
Recurring API latency exceeding 3s across ukdrs-billing serv
Open
UKDRS-167
DRS transaction volumes 3.8x above capacity plan — systemic
Under review
UKDRS-161
Deposit fraud pattern: coordinated multi-scan returns at unm
Under review
UKDRS-94
Consumer Portal session memory leak causing gradual performa
Under review