Key metrics - last 90 days
Total incidents
242
P1: 14 |
P2: 60 |
P3: 163 |
P4: 4
SLA attainment
98.6%
On target
Mean time to resolve (P1)
1.3 hrs
P2: 4.5h | P3: 5.3h
Service requests fulfilled
16 / 20
4 open
SLA attainment by priority
P1 - Critical
94.7%
Target: 99%
P2 - High
97.8%
Target: 99%
P3 - Medium
99.4%
Target: 95%
P4 - Low
100.0%
Target: 90%
Created vs Resolved (last 30 days)
Created
Resolved
Incidents by priority
P1: 14
P2: 60
P3: 163
P4: 4
Mean time to resolve by priority (hours)
Live operations view
Open incidents (top 10)
No open incidents
Pending changes
UKDRS-164 Normal Change: Deploy real-time barcode deduplication servic
Awaiting CAB approval
UKDRS-100 Normal Change: Database schema upgrade for Reconciliation En
Awaiting CAB approval
UKDRS-113 Service Transition: Market Data Feed API v3 — migration from
Planning
UKDRS-101 Emergency Change: Hotfix for deposit interest calculation ro
Implementing
UKDRS-102 Release v2.4 — Return-Point Processing System quarterly rele
Implementing
UKDRS-99 Standard Change: SSL certificate rotation for DRS Consumer P
Planning
Open problems
UKDRS-93 Intermittent reconciliation mismatches on special character
Open
UKDRS-92 Recurring Return-Point Processing timeouts during morning pe
Open
UKDRS-233 Recurring API latency exceeding 3s across ukdrs-billing serv
Open
UKDRS-167 DRS transaction volumes 3.8x above capacity plan — systemic
Under review
UKDRS-161 Deposit fraud pattern: coordinated multi-scan returns at unm
Under review
UKDRS-94 Consumer Portal session memory leak causing gradual performa
Under review